Shipping and Return Policy

INSTRUCTIONS FOR ORDERS TO ZIP CODES OUTSIDE THE USA:


1 - Record your order by using the "shopping cart" feature.
2 - When you have completed your order, go to "CHECKOUT". Fill in all fields (leave "country" field as it is).
3 - Print out the completed "checkout" page and at the bottom write in the country to which your order is being shipped.
4 - Send that form to us by fax to 516.785.6640 or email to office@moems.org.
5 - We will compute your shipping & handling charges and fax or email to you an "AUTHORIZATION TO SHIP" form.
6 - Return the completed "AUTHORIZATION TO SHIP" form by fax or email.

INSTRUCTIONS FOR ORDERS Using a PURCHASE ORDER:


1 - Record your order by using the "shopping cart" feature.
2 - When you have completed your order, go to "CHECKOUT". Fill in all fields. The "BILL TO" information should include the school name in FIRST NAME and PO# as LAST NAME.
3 - To see the shipping charges, continue CHECKING OUT by choosing any credit card type.
4 - Print out this completed "checkout" page.
5 - Send that form to us by fax to 516.785.6640 or email to office@moems.org.

INSTRUCTIONS FOR ORDERS Using a CHECK:


1 - Record your order by using the "shopping cart" feature.
2 - When you have completed your order, go to "CHECKOUT". Fill in all fields.
3 - To see the shipping charges, continue CHECKING OUT by choosing any credit card type.
4 - Print out this completed "checkout" page.
5 - Send that form to us along with the check to

Math Olympiads
2154 Bellmore Avenue
Bellmore, NY 11710

How To Return Merchandise

Item(s) must be in original unused condition to be returned, unless there is a manufacturer's defect. All returns must be completed within 30 days of receipt of item(s).

  1. Please email office@moems.org to request a refund.
  2. Mail your returned item to:

    Math Olympiads
    Returns Department
    2154 Bellmore Avenue
    Bellmore, NY 11710

  3. Include in package a signed letter stating the reason for the return along with the original receipt.


Return Exceptions
Software can not be returned.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee
All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling paid on the order.

Exchanges
Clothing item in like new condition, may be exchanged for item of a different size. Restocking fee is waived in this case, but return shipping charges are the responsibility of the purchaser.

Payment Policy

Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order (domestic orders only)

Credit Card Charges
Credit cards will be charged in USD when order is placed. If we are not able to fulfill order for any reason, credit card charges will be refunded.

Mailing Address For Check/Money Order

Math Olympiads
2154 Bellmore Avenue
Bellmore, NY 11710

 


Shipping Policy

Turnaround
All orders are shipped within 48 hours Monday - Friday 8am - 4pm.

Carriers
We use the following carriers to deliver our orders:

USPS (Priority Mail or Global Priority Mail)
UPS Ground


Order Tracking
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.


Shipping and Handling Rates

Domestic S&H
The rate charged for the domestic (USA zip codes only) shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Non-Domestic S&H
You must contact us for shipping charges.
1 - Proceed to CHECKOUT, complete all shipping and billing information including your country.
2 - Print that page and send it to us by fax at 516.785.6640 or email at office@moems.org
3 - You will be sent an "Authorization to Ship" form to complete and return to us.

Back Orders
If an item goes on back order we will ship the part of your order that is in stock. When the item becomes available we will ship the rest of the order. Additional shipping and handling for the second shipment will not be charged.